Exploring the role of personality, trust, and privacy in customer experience performance during voice shopping: Evidence from SEM and fuzzy set qualitative comparative analysis.
Ransome Epie BawackSamuel Fosso WambaKevin Daniel Andre CarilloPublished in: Int. J. Inf. Manag. (2021)
Keyphrases
- comparative analysis
- fuzzy sets
- internet shopping
- semi quantitative
- membership functions
- rough sets
- social awareness
- fuzzy set theory
- privacy concerns
- fuzzy logic
- customer satisfaction
- online retailers
- computational intelligence
- service quality
- fuzzy reasoning
- interval valued
- fuzzy numbers
- fuzzy rules
- fuzzy rough sets
- membership degrees
- approximate reasoning
- membership degree
- personality traits
- pattern recognition
- fuzzy relations
- privacy preserving
- granular computing
- fuzzy similarity
- fuzzy entropy
- fuzzy sets theory
- personal information
- electronic commerce
- machine learning
- fuzzy membership functions
- aggregation operators
- online shopping