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Monitoring and analyzing customer feedback through social media platforms for identifying and remedying customer problems.
Sumit Bhatia
Jingxuan Li
Wei Peng
Tong Sun
Published in:
ASONAM (2013)
Keyphrases
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electronic commerce
customer behavior
real time
customer service
optimization problems
np complete
problems involving
monitoring system
customer knowledge
customer relationship management
solving problems
data mining applications
combinatorial optimization
special case
machine learning
data mining
neural network