Sensitivity of Performance in the Erlang-A Queueing Model to Changes in the Model Parameters.
Ward WhittPublished in: Oper. Res. (2006)
Keyphrases
- queueing model
- service times
- single server
- steady state
- queueing systems
- arrival rate
- finite capacity
- waiting times
- stationary distribution
- service systems
- arrival process
- queueing networks
- special case
- queue length
- queueing theory
- finite buffer
- state dependent
- markov chain
- random variables
- independent and identically distributed
- fluid model
- heavy traffic
- asymptotically optimal
- parallel machines
- sufficient conditions
- single server queue
- call center
- learning algorithm