Factors Affecting Customer Intention to Adopt a Mobile Chronic Disease Management Service: Differentiating Age Effect From Experiential Distance Perspective.
Zhangxiang ZhuYongmei LiuXianye CaoWei DongPublished in: J. Organ. End User Comput. (2022)
Keyphrases
- factors affecting
- customer service
- perceived usefulness
- mobile environments
- factors influencing
- subjective norm
- mobile services
- customer satisfaction
- key factors
- call center
- service oriented
- computer self efficacy
- service times
- service requirements
- mobile devices
- value added services
- telecommunications industry
- behavioral intention
- web services
- distance measure
- mobile users
- service quality
- mobile phone
- customer behavior
- service management
- embodied cognition
- arrival process
- electronic commerce
- conceptual framework
- mobile applications
- m learning
- context aware services
- heavy traffic
- customer relationship management
- context aware
- service delivery
- service oriented architecture
- information systems
- middleware architecture
- service discovery