The Application of Sentiment Analysis and Text Analytics to Customer Experience Reviews to Understand What Customers Are Really Saying.
Conor GallagherEoghan FureyKevin CurranPublished in: Int. J. Data Warehous. Min. (2019)
Keyphrases
- sentiment analysis
- online reviews
- product reviews
- sentiment classification
- customer satisfaction
- opinion mining
- text mining
- text classification
- product features
- web pages
- text analytics
- user generated
- sentence level
- sentiment lexicon
- data mining
- customer reviews
- co occurrence
- natural language processing
- natural language
- artificial intelligence