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Tweeting the friendly skies: Investigating information exchange among Twitter users about airlines.

Nirupama Dharmavaram SreenivasanChei Sian LeeDion Hoe-Lian Goh
Published in: Program (2012)
Keyphrases
  • information exchange
  • twitter users
  • information sharing
  • social media
  • knowledge sharing
  • data sharing
  • micro blogging
  • user profiles
  • agent teamwork
  • social behavior
  • social networks
  • knowledge management
  • query processing