Fuzzy Service Quality Review in Service Oriented Architectures.
Stefan SchmidtRobert SteeleTharam S. DillonElizabeth ChangPublished in: FUZZ-IEEE (2006)
Keyphrases
- service quality
- service oriented architecture
- service oriented
- service providers
- web services
- customer satisfaction
- loosely coupled
- electronic commerce
- service oriented computing
- user satisfaction
- competitive advantage
- service discovery
- online shopping
- business processes
- service composition
- semantic web services
- call center
- information quality
- information systems
- model driven
- quality of service
- lightweight
- job satisfaction
- competitive environment
- fuzzy comprehensive evaluation method
- mobile services
- business process
- loose coupling
- petri net
- distributed systems
- databases
- model driven development
- incident management