Improve the service quality of multi-agent system: ontology management.
Kwun-tak NgQin LuPublished in: AAMAS (2003)
Keyphrases
- service quality
- multi agent systems
- customer satisfaction
- quality management
- information systems
- cooperative
- service providers
- semantic web
- decision making
- domain knowledge
- call center
- online shopping
- electronic commerce
- user satisfaction
- quality of service
- competitive advantage
- knowledge management
- multi agent
- information management
- domain ontology
- databases
- data management
- information quality
- competitive environment