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Choquet integral-based hierarchical networks for evaluating customer service perceptions on fast food stores.

Yi-Chung HuHsiao-Chi Chen
Published in: Expert Syst. Appl. (2010)
Keyphrases
  • customer service
  • choquet integral
  • fuzzy measures
  • customer satisfaction
  • nonlinear models
  • database systems
  • preference relations
  • probability theory
  • call center
  • possibility theory
  • fuzzy logic