Managing the Outsourcing of Two-Level Service Processes: Literature Review and Integration.
Edieal J. PinkerRobert A. ShumskyHsiao-Hui LeeSameer HasijaPublished in: HICSS (2010)
Keyphrases
- literature review
- service providers
- case study
- process management
- service management
- fuzzy theory
- information technology
- design science
- web services
- mission critical
- service quality
- service oriented
- information systems development
- service composition
- service integration
- public libraries
- current issues
- management tools
- business process management
- information systems
- information services
- business processes
- end users
- business process
- enterprise wide
- requirements engineering
- service oriented architecture