Exploring perceptions toward biometric technology in service encounters: a comparison of current users and potential adopters.
Sookeun ByunSang-Eun ByunPublished in: Behav. Inf. Technol. (2013)
Keyphrases
- value added services
- user acceptance
- end users
- mobile services
- internet services
- user perceptions
- web portal
- context aware services
- individual user
- rapidly in recent years
- future trends
- case study
- user interaction
- personalized services
- collaborative filtering
- social media
- website
- web services
- positive feedback
- user requests
- user interface
- user satisfaction
- context aware
- access points
- future development
- biometric systems
- recommender systems
- mission critical
- feature extraction
- user centric
- identity verification
- service quality