Customers' Psychological Ownership towards Personalized Spaces on e-Commerce Sites.
Junghoon MoonG. Lawrence SandersPublished in: AMCIS (2004)
Keyphrases
- product recommendation
- customer preferences
- website
- product information
- electronic commerce
- online stores
- customer relationship management
- purchasing behavior
- content providers
- recommender systems
- business activities
- online banking
- e learning
- consumer behavior
- personal preferences
- context aware
- online retailers
- customer loyalty
- customer service
- collaborative filtering
- user modeling
- digital content
- information technology
- user preferences
- human decision making
- customer base
- customer data
- personality traits
- mobile devices
- individual user
- personalized recommendation
- call center
- data mining technology
- customer satisfaction
- business models
- user model