How Information Systems Providers Develop and Manage Expertise and Leverage Their Client Relationships for Competitive Advantage.
Robert W. GregoryMichael PriflingPublished in: Information Technology in the Service Economy (2008)
Keyphrases
- competitive advantage
- information systems
- knowledge management
- service quality
- business world
- business processes
- business strategy
- business information
- service providers
- business managers
- information technology
- databases
- business analytics
- technological innovation
- machine learning
- competitive environment
- client server
- object oriented
- real time
- market competition