Keyphrases
- knowledge management
- change management
- knowledge engineering
- case study
- web based learning
- customer service
- information systems
- information technology
- e government
- business process
- strategic management
- real time
- electronic business
- organizational learning
- service quality
- software engineering
- database systems
- data sets
- expert knowledge
- knowledge sharing
- business intelligence
- software development
- natural language processing
- process management
- neural network
- business partners
- business strategy