E-Government Service Evaluation: A Multiple-item Scale for Assessing Information Quality.
Andrea BikfalviJosep Lluís de la RosaTerence N. KeefePublished in: EGOV/ePart Ongoing Research (2013)
Keyphrases
- e government
- service delivery
- information quality
- electronic government
- public services
- service provision
- public sector
- service quality
- government services
- developing countries
- public administration
- federal government
- knowledge management
- government agencies
- customer satisfaction
- digital government
- government organizations
- united nations
- information systems
- service offerings
- inter organizational
- information sharing
- service providers
- user satisfaction
- information and communication technologies
- service oriented
- information management
- governmental organizations
- software engineering
- web services