The Impact of Dependent Service Times on Large-Scale Service Systems.
Guodong PangWard WhittPublished in: Manuf. Serv. Oper. Manag. (2012)
Keyphrases
- service systems
- queueing model
- service times
- steady state
- service rates
- independent and identically distributed
- arrival rate
- queue length
- call center
- stationary distribution
- arrival process
- stochastic models
- queueing networks
- single server
- heavy traffic
- processor sharing
- service level
- state dependent
- processor sharing queue
- fluid model
- markov chain
- enterprise systems
- service oriented
- service quality
- random variables
- random walk