ICT, the Changing Line of Visibility, and Customer Impressions of Organisational Competencies.
Mary TateDavid JohnstonePublished in: AMCIS (2009)
Keyphrases
- knowledge management
- information and communication technologies
- customer knowledge
- customer satisfaction
- information systems
- neural network
- case study
- information communication technology
- information and communications technology
- emotional intelligence
- customer service
- customer relationship management
- developing countries
- project management
- electronic commerce
- human resources
- changing environment
- cost effective
- socio economic
- customer behavior
- customer requirements
- potential customers
- early years
- information technology
- decision making