Can customer perceived service quality fluctuations predict the performance of retail service supply chain?
Jianfei LiBei LiKun TangMengxia SunPublished in: Kybernetes (2022)
Keyphrases
- supply chain
- service quality
- customer satisfaction
- internet shopping
- user satisfaction
- electronic commerce
- call center
- supply chain management
- service providers
- customer service
- information quality
- online shopping
- customer demand
- bullwhip effect
- inventory management
- information systems
- technology acceptance
- service level
- competitive advantage
- decision making
- customer loyalty
- marketing strategies
- supplier selection
- quality of service
- rfid technology
- inventory control
- perceived usefulness
- lead time
- job satisfaction
- asymptotically optimal
- end users