A Management Framework for Service Personalization.
Govindan RavindranMuhammad JaseemudinAbdallah RayhanPublished in: MMNS (2002)
Keyphrases
- management system
- conceptual framework
- probabilistic model
- main contribution
- user model
- virtual organization
- user modeling
- service oriented
- information management
- service providers
- decision support
- decision making
- theoretical framework
- service quality
- knowledge management
- service platform
- configuration management
- customer retention