Staffing call centers under arrival-rate uncertainty with Bayesian updates.
Jing ZanJohn J. HasenbeinDavid P. MortonVijay MehrotraPublished in: Oper. Res. Lett. (2018)
Keyphrases
- call center
- arrival rate
- asymptotically optimal
- poisson process
- steady state
- queueing systems
- decision theory
- heavy traffic
- fluid model
- queueing model
- service systems
- bayesian networks
- queueing networks
- poisson arrivals
- queue length
- service rates
- state dependent
- high volume
- holding cost
- independent and identically distributed
- traffic intensity
- decision making
- service level
- scheduling problem
- neural network