Service System with Dependent Service and Patience Times.
Chenguang (Allen) WuAchal BassambooOhad PerryPublished in: Manag. Sci. (2019)
Keyphrases
- web services
- service providers
- service times
- information services
- genetic algorithm
- service quality
- learning algorithm
- service systems
- metadata
- customer service
- management system
- queuing model
- real world
- service delivery
- loosely coupled
- service oriented architecture
- end users
- user interface
- artificial intelligence
- information retrieval