Decision Enhancement for Sourcing with Shared Service Centres in the Dutch Government.
Arjan J. KnolHenk G. SolJohan van WamelenPublished in: HICSS (2013)
Keyphrases
- service delivery
- image enhancement
- decision making
- e government
- public services
- shared information
- united states
- image processing
- management system
- service composition
- decision makers
- service providers
- online services
- information technology
- decision problems
- web services
- digital government
- public sector
- influence diagrams
- government organizations
- customer service
- government services
- decision process
- service quality
- end to end
- end users
- government agencies
- service oriented
- public administration
- electronic government
- decision rules
- quality of service
- artificial intelligence