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Competition In Mediation Services: Modeling The Role of Expertise, Satisfaction, and Switching Costs.
Manish Agrawal
Govind Hariharan
H. Raghav Rao
Rajiv Kishore
Published in:
J. Organ. Comput. Electron. Commer. (2013)
Keyphrases
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switching costs
online services
network effects
service discovery
service quality
web services
context aware
customer service
mobile phone
mobile applications
communication technologies
customer satisfaction
individual level
prior studies