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Re orienting information systems for customer centric service: The case of the Greek Ministry of Finance.
Dimitrios S. Stamoulis
Dimitris Gouscos
Panagiotis Georgiadis
Drakoulis Martakos
Published in:
ECIS (2001)
Keyphrases
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information systems
customer service
customer satisfaction
service quality
service requirements
information technology
computational intelligence
service providers
call center
service times
case study
electronic commerce
information services
heavy traffic
data mining
health care