Enablers and Mechanisms of Value Cocreation in Knowledge-Intensive Business Service Engagements: A Research Synthesis.
Lysanne LessardChidinma Priscilla OkakwuPublished in: HICSS (2016)
Keyphrases
- knowledge intensive
- workflow management
- knowledge acquisition
- telecommunications industry
- knowledge management
- service delivery
- service management
- information systems
- web services
- enterprise systems
- mission critical
- decision making
- law enforcement
- service providers
- human resources
- customer service
- business processes
- virtual organization
- service oriented
- data mining
- service quality
- business process
- expert systems
- knowledge base
- service composition
- business intelligence
- software development
- information technology
- distance learning
- software engineering
- end users
- social networks
- real world