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A Queueing Theoretic Approach to Set Staffing Levels in Time-Dependent Dual-Class Service Systems.

Julie Leanne VileJonathan W. GillardPaul R. HarperVincent A. Knight
Published in: Decis. Sci. (2017)
Keyphrases
  • service systems
  • finite number
  • probability distribution
  • arrival rate
  • random variables