Text Mining for Aspect Based Sentiment Analysis on Customer Review : A Case Study in the Hotel Industry.
Fitra Abdurrachman BachtiarWirdhayanti PaulinaAlfi Nur RusydiPublished in: IICST (2020)
Keyphrases
- sentiment analysis
- text mining
- opinion summarization
- online reviews
- product reviews
- sentiment classification
- opinion mining
- case study
- text classification
- natural language processing
- sentiment words
- sentiment lexicon
- sentence level
- information extraction
- text documents
- information retrieval
- user generated
- rating prediction
- knowledge discovery
- data analysis
- customer reviews
- document clustering
- named entities
- topic models
- data mining
- multi aspect
- neural network
- machine learning
- public opinion
- collective classification
- product features
- social media content
- cross domain
- customer satisfaction
- topic modeling
- transfer learning
- real world