Introduction to the Minitrack on Service Analytics.
Thomas SetzerHansjörg FrommNiklas KühlGerhard SatzgerPublished in: HICSS (2021)
Keyphrases
- service quality
- web services
- business intelligence
- management system
- learning analytics
- service oriented
- case study
- service providers
- knowledge discovery
- end users
- service discovery
- heavy traffic
- neural network
- information services
- real time
- customer service
- service oriented architecture
- steady state
- social media
- data mining
- data sets