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Effective Factors of Social Customer Knowledge Management (SCKM) in Organisations: Study of Electronic Service Providers in Iran.
Behzad Lak
Jalal Rezaeenour
Published in:
J. Inf. Knowl. Manag. (2017)
Keyphrases
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service providers
knowledge management
web services
cloud computing
electronic commerce
social networks
social networking
service quality
knowledge base
case study
expert systems
information technology
software development
quality of service