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Managing Internet Product Returns: A Focus on Effective Service Operations.

Diane A. MollenkopfElliot RabinovichTimothy M. LaseterKenneth K. Boyer
Published in: Decis. Sci. (2007)
Keyphrases
  • web services
  • information services
  • end to end
  • video on demand
  • design process
  • life cycle
  • internet users
  • mission critical