Analyzing Complaint Intentions in Online Shopping - The Perspective of Justice, Technology and Trust.
Ing-Long WuChu-Ying FuPublished in: WEBIST (2012)
Keyphrases
- online shopping
- media technology
- customer satisfaction
- support systems
- online consumer
- mobile commerce
- purchase intention
- shopping behavior
- consumer behavior
- service quality
- case study
- online retailers
- internet usage
- satisfaction degree
- information sharing
- data collection
- data management
- privacy preserving
- databases
- factors affecting
- response time
- trust model
- virtual communities