Das Zusammenspiel von Customer Experience und User Experience.

Melanie Steiner Martin Christof Kindsmüller Jörg Thomaschewski

Published in: Usability Professionals (2017)

Keyphrases

user experience
end users
user studies
mobile applications
user interaction
user behavior
information access
electronic commerce
user interface
user engagement
m learning
mobile services
customer service
emerging technologies
data management
online advertising
customer relationship management
customer behavior