Predicting Client Satisfaction through (E-Mail) Network Analysis: The Communication Score Card.
Dirk BrunnbergPeter A. GloorGianni GiacomelliPublished in: CoRR (2013)
Keyphrases
- network analysis
- instant messaging
- text mining
- social network analysis
- communication medium
- network structure
- complex networks
- link prediction
- information networks
- community detection
- communication networks
- text messaging
- client server
- graph theory
- network communication
- dacs scheme
- machine learning
- smart card
- communication technologies
- bipartite graph
- centrality measures
- dynamic networks
- knowledge discovery
- messages exchanged
- feature space
- data sets
- spam e mail