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The Moderating Role of Virtual Community Cohesion and Critical Mass on the Link between Online-Game Website Service Quality and Play Satisfaction.
Yu-Lung Wu
Yu-Hui Tao
Ching-Pu Li
Pei-Chi Yang
Guo-Shin Huang
Published in:
ASONAM (2011)
Keyphrases
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online game
service quality
virtual communities
critical mass
website
customer satisfaction
user satisfaction
electronic commerce
technology acceptance
service providers
online communities
online gaming
social networks
quality of service
information systems
information sharing
virtual world
hong kong
case study