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A fast staffing algorithm for multistage call centers with impatient customers and time-dependent overflow.
Michael Manitz
Marc-Philip Piehl
Published in:
Central Eur. J. Oper. Res. (2024)
Keyphrases
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call center
multistage
dynamic programming
probabilistic model
learning algorithm
bayesian networks
objective function
search algorithm
np hard
human resources
queue length
service level
arrival rate
asymptotically optimal
single stage