Utilization of knowledge management for service business processes improvement.
Bernd StiegerMarkus AleksyPublished in: IMCSIT (2009)
Keyphrases
- business processes
- knowledge management
- web services
- business process
- service oriented architecture
- enterprise application integration
- enterprise systems
- competitive advantage
- service providers
- service oriented
- workflow management
- cross organizational
- process model
- business applications
- business partners
- workflow technology
- loosely coupled
- workflow management systems
- service discovery
- business objectives
- service composition
- inter organizational
- business environment
- knowledge sharing
- workflow systems
- business process management
- process execution
- business logic
- case study
- ws bpel
- software engineering
- business intelligence
- workflow engine
- end users
- organizational learning
- business rules
- workflow model
- object oriented
- workflow processes
- service quality