Ethnographic Discovery of Adverse Events in Patient Online Discussions: Customer Relationship Management.
Roy RadaPublished in: Int. J. Heal. Inf. Syst. Informatics (2008)
Keyphrases
- customer relationship management
- online discussion
- knowledge construction
- acute coronary syndrome
- content analysis
- data mining
- data mining applications
- relationship management
- data mining technology
- competitive advantage
- computer mediated
- computer mediated communication
- blended learning
- knowledge building
- knowledge discovery
- knowledge transfer
- call center
- collaborative learning
- information systems
- databases
- information technology
- learning process
- decision trees