Customer requests matter: early stage software effort estimation using k-grams.
Kazim Kivanç ErenCan ÖzbeyBeyza EkenAyse TosunPublished in: SAC (2020)
Keyphrases
- early stage
- n gram
- electronic commerce
- customer service
- customer behavior
- customer relationship management
- customer knowledge
- customer satisfaction
- data sets
- transactional data
- churn prediction
- suffix tree
- edit distance
- marketing strategies
- pattern matching
- potential customers
- purchase behavior
- information retrieval