Organizational Structure vs. Capabilities: Examining Critical Success Factors for Managing IT Service Delivery.
Anna WiedemannAndy WeegerHeiko GewaldPublished in: HICSS (2015)
Keyphrases
- service delivery
- critical success factors
- organizational structure
- systems development
- service management
- information systems development
- e government
- life cycle
- end to end
- organizational learning
- business processes
- m learning
- web services
- customer relationship management
- mobile technologies
- competitive advantage
- social network analysis
- software engineering
- e learning
- government agencies
- knowledge management
- requirements engineering
- public sector
- development process
- business environment
- social networks
- information systems
- relational databases
- database
- software development