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Dissatisfaction, Disconfirmation, and Distrust: an Empirical Examination of Value Co-Destruction through Negative Electronic Word-of-Mouth (eWOM).
Kichan Nam
Jeff Baker
Norita B. Ahmad
Jahyun Goo
Published in:
Inf. Syst. Frontiers (2020)
Keyphrases
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electronic word of mouth
positive or negative
positive and negative
user satisfaction
online reviews
attitudes toward
sentence level
online shopping
sentiment analysis
social interaction
knowledge sharing
marketing strategies
product features