A Topical Approach to Capturing Customer Insight Dynamics in Social Media.
Miguel Palencia-OlivarPublished in: ECIR (2) (2022)
Keyphrases
- social media
- electronic commerce
- big data
- customer service
- dynamic model
- user generated content
- social media sites
- call center
- social networking
- customer behavior
- short texts
- topic models
- online social
- marketing strategies
- topic modeling
- social media data
- customer knowledge
- service times
- social context
- customer satisfaction
- neural network
- online social networks
- multi agent
- genetic algorithm
- data mining