MCIC: Multimodal Conversational Intent Classification for E-commerce Customer Service.
Shaozu YuanXin ShenYuming ZhaoHang LiuZhiling YanRuixue LiuMeng ChenPublished in: NLPCC (1) (2022)
Keyphrases
- customer service
- multi modal
- brain image analysis
- pattern recognition
- classification accuracy
- feature selection
- feature vectors
- image classification
- support vector machine
- machine learning
- support vector machine svm
- probability distribution
- support vector
- feature extraction
- database systems
- classification method
- multi party
- decision making
- inventory control
- databases