NLP techniques for automating responses to customer queries: a systematic review.
Peter Adebowale OlujimiAbejide Ade-IbijolaPublished in: Discov. Artif. Intell. (2023)
Keyphrases
- systematic review
- empirical studies
- query language
- natural language processing
- database
- efficient processing
- query logs
- query evaluation
- response time
- web search engines
- query formulation
- complex queries
- electronic commerce
- query processing
- user queries
- customer service
- web search
- data sources
- search queries
- database queries
- website
- data mining
- customer satisfaction
- customer behavior
- databases