The Voice of the Customer: Managing Customer Care in Twitter.

Reza Mousavi Monica S. Johar Vijay S. Mookerjee

Published in: Inf. Syst. Res. (2020)

Keyphrases

long term
electronic commerce
customer relationship management
customer satisfaction
customer knowledge
customer behavior
customer service
call center
retail banking
data sets
transactional data
credit card
peer to peer
social media
website
churn prediction
social networks
data mining