A theoretical framework to characterize multichannel interaction in electronic commerce.
Vincent ChevrinAlain DeryckeJosé RouillardPublished in: IHM (2003)
Keyphrases
- electronic commerce
- theoretical framework
- collaborative knowledge building
- theoretical foundation
- conceptual framework
- business models
- agent mediated
- mobile commerce
- online banking
- small and medium sized enterprises
- online auctions
- business transactions
- conceptual change
- electronic marketplaces
- cooperative
- negotiating agents
- electronic transactions
- negotiation protocol
- agent technology
- service quality
- mobile phone