Pooled vs. Dedicated Queues when Customers Are Delay-Sensitive.
Nur SunarYichen TuSerhan ZiyaPublished in: Manag. Sci. (2021)
Keyphrases
- processor sharing
- single server
- waiting times
- service times
- service rates
- poisson arrivals
- queue length
- retrial queue
- queue size
- steady state
- single server queue
- arrival process
- queueing systems
- arrival rate
- fluid model
- finite buffer
- queueing model
- priority queue
- heavy traffic
- service providers
- setup times
- marketing strategies
- customer behavior
- arrival processes
- stationary distribution
- customer relationship management
- queueing networks
- parallel machines
- neural network
- queuing systems
- state dependent
- markov chain