Research on the Relationship Between the Logistics Service Quality and Customer Loyalty in C2C E-commerce.

Xiaofang Yuan Lin Shi Hongxia Li

Published in: WHICEB (2014)

Keyphrases

customer loyalty
service quality
customer satisfaction
electronic commerce
service providers
information systems
quality of service
user satisfaction
competitive advantage
supply chain
online shopping
information quality
call center
website
case study
response time