A consumer perspective of E-service quality.
Xiaoni ZhangVictor R. PrybutokPublished in: IEEE Trans. Engineering Management (2005)
Keyphrases
- service quality
- online shopping
- electronic commerce
- customer satisfaction
- service providers
- internet shopping
- user satisfaction
- technology acceptance
- competitive advantage
- quality of service
- competitive environment
- information quality
- user interface
- incident management
- databases
- call center
- metadata
- information systems