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Electronic Public Service Delivery: Exploring the Use of Focus Groups for Ex Ante Program Evaluation.

Eugène Loos
Published in: EGOV (2004)
Keyphrases
  • service delivery
  • e government
  • life cycle
  • public services
  • government information
  • end to end
  • service management
  • service provision
  • object oriented
  • public sector
  • public administration