Incentive design with customer satisfaction for business process outsourcing: multi-task vs. multi-agent.
Zhenyang ShiShaoxuan LiuRuijing WuPublished in: RAIRO Oper. Res. (2021)
Keyphrases
- business process
- business processes
- multi task
- customer satisfaction
- multi agent
- case study
- business process modeling
- process model
- web services
- multi task learning
- ws bpel
- business process models
- product design
- user interface
- service quality
- learning tasks
- transfer learning
- design process
- customer service
- business process management
- text mining
- business goals
- information systems